Returns & Exchanges
If a return is accepted, due to COVID-19, it can only be used as store credit at this time or be used towards an exchange for another size or product. Any products that have been worn or used many not qualify for store credit. Due to COVID-19 it is not safe for customers and we are not able to resell any returned items. Any returns that fall within our usual return policy will be used as future store credit.
Requests for returns must be made within 7 days from the date of receipt of your order. PLEASE SEND US AN EMAIL AT email@example.com TO PROCESS AN EXCHANGE OR STORE CREDIT.
ANY ORDERS RETURNED WITHOUT AN RMA NUMBER WON'T BE PROCESSED FOR EXCHANGE/STORE CREDIT.
All products and packaging must be in new original condition with unopened packages and original packing materials and may not be returned used, worn or altered in any way. No exceptions for return if the packages are opened or/and worn.
All shipping, handling and processing charges for your original order are non-refundable. It is the responsibility of the customer to pay any return/exchange shipping. Once we receive your exchange, we will give you a call to process the payment of the exchange shipping cost.
On all returned merchandise a 13% restocking fee will be applied.All returned product(s) must be returned/ received within 7 business days of return approval date. A delay will result in complete forfeiture of your return.
Registered return shipping of products which are returned is the responsibility of the customer.Your return will be processed within 7-10 days.
All custom items/apparel cannot be returned and are non-refundable, this is because these items are made from custom fabrics or have custom printing with your personal information, therefore cancellations are not accepted after your order has been submitted.
Requests to return/exchange products due to quality issue must be made within 7 days of delivery or we will not able to accept any return (received wrong item, color, size and other company error...), please send any evidence to firstname.lastname@example.org, we will resolve the problem as soon as possible.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
You can cancel any in-stock product orders if it has not been shipped/left our facility.
Custom orders can only be cancelled the next business day you have placed your order.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
Gradwear does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please read our FAQs.